Support Center

How do I create a household?

After signing up and logging in:

1. Tap the "Create Household" button on the home screen
2. Enter a name for your household (e.g., "The Smith Family")
3. Optionally add a description
4. Tap "Create" and you're done!

You'll receive an invite code that you can share with others to join your household.

How do I join an existing household?

If someone shared a household invite code with you:

1. Tap "Join Household" on the home screen
2. Enter the 6-character invite code
3. Optionally set a nickname for this household
4. Tap "Join" and you're in!

Can I be in multiple households?

Yes! You can join as many households as you like. This is great if you have separate households for:

• Your home family
• Your work team
• A shared apartment with roommates
• Extended family or friends

Each household has its own point balance and settings.

How do I create a task?

1. Open your household
2. Tap the "+" button or "Create Task"
3. Enter task details:
   • Title (required)
   • Description (optional)
   • Point value
   • Whether photo proof is required
4. Tap "Create" and it's added to your household's task list!

How do I complete a task?

1. Browse the task list in your household
2. Tap on a task you want to complete
3. Tap "Complete This Task"
4. Optionally add a photo or notes
5. Submit for approval
6. Wait for another household member to approve
7. Get your points! 🎉

Can I approve my own task completions?

No. To keep things fair, you cannot approve your own task completions. Another household member must review and approve your work. This ensures accountability and prevents point abuse.

What if someone rejects my task completion?

If a task completion is rejected, you won't earn the points. The reviewer should provide a reason for rejection. You can:

• Redo the task and resubmit
• Discuss with your household member if you disagree
• Complete a different task instead

Remember, Brownie Pts works best when household members communicate openly!

How do rewards work?

Rewards are things household members can "purchase" with their points. The person who creates the reward is responsible for fulfilling it. Examples:

• "Breakfast in bed" (100 points)
• "Pick the movie" (50 points)
• "Day off from dishes" (200 points)
• "Planning date night" (150 points)

How do I create a reward?

1. Open your household
2. Go to the Rewards tab
3. Tap "Create Reward"
4. Enter reward details:
   • Title (required)
   • Description
   • Point cost
   • Image (optional)
5. Tap "Create"

Now other household members can purchase your reward with their points!

How do I purchase a reward?

1. Browse available rewards
2. Find one you want and have enough points for
3. Tap "Request This Reward"
4. Optionally add a note
5. Submit the request
6. Wait for the reward creator to approve
7. Once approved, they'll schedule when to fulfill it
8. Enjoy your reward!

What if I don't have enough points for a reward?

Keep completing tasks to earn more points! You can also:

• Check the activity feed to see high-value tasks
• Ask household members to create new tasks
• Receive point gifts from other members

How do I check my point balance?

Your point balance is displayed at the top of each household screen. You can also:

• View your balance on the home dashboard
• See transaction history in the Activity tab
• Track points across all your households

Can I gift points to other members?

Yes! Point gifting is a great way to show appreciation. To gift points:

1. Go to your household
2. Tap "Gift Points"
3. Select the recipient
4. Enter the point amount
5. Add a custom message (optional)
6. Send!

What happens if I run out of points?

You can have a negative point balance if you purchase rewards you don't have enough points for (and they get approved). Just complete more tasks to get back to positive!

Some households set rules about minimum balances - communicate with your household members about this.

Do points expire?

No! Points don't expire. They stay in your household balance indefinitely.

How do I invite more members to my household?

1. Open your household
2. Go to Settings
3. Find the "Invite Code" section
4. Share the code via text, email, or any messaging app

The code is 6 characters and never expires. You can share it with as many people as you want!

How do I remove someone from my household?

If you're a household admin:

1. Go to household Settings
2. Tap "Members"
3. Find the member you want to remove
4. Tap "Remove Member"
5. Confirm the action

Note: Removing a member doesn't delete their transaction history, but they lose access to the household.

How do I leave a household?

1. Open the household you want to leave
2. Go to Settings
3. Tap "Leave Household"
4. Confirm

You'll lose access to the household and your points in that household. You can always rejoin with the invite code if you change your mind!

What's the difference between admin and member?

Admins can:

• Remove members from the household
• Delete tasks and rewards created by anyone
• Change household settings
• Delete the entire household

Members can:

• Create tasks and rewards
• Complete tasks and purchase rewards
• Approve other members' completions and purchases
• Gift points
• Leave the household

How do I change my email or password?

1. Go to the main Settings (tap your profile icon)
2. Tap "Account Settings"
3. Choose "Change Email" or "Change Password"
4. Follow the prompts

How do I enable push notifications?

To receive notifications for approvals and household activity:

1. Open your device Settings
2. Find "Brownie Points"
3. Tap "Notifications"
4. Enable "Allow Notifications"

You can also customize which notifications you receive in the app settings.

How do I delete my account?

1. Go to Settings
2. Tap "Account"
3. Scroll to the bottom
4. Tap "Delete Account"
5. Confirm by entering your password

Your account and personal data will be deleted within 30 days.

The app won't load / I'm seeing errors

Try these steps:

1. Check your internet connection
2. Force close and reopen the app
3. Update to the latest version in the App Store
4. Restart your device
5. If the problem persists, contact support

I'm not receiving notifications

1. Check that notifications are enabled in device Settings → Brownie Points
2. Make sure you have an internet connection
3. Check your notification preferences in the app
4. Try logging out and back in

I forgot my password

1. On the login screen, tap "Forgot Password"
2. Enter your email address
3. Check your email for a reset link
4. Follow the link to create a new password

My photos won't upload

1. Check that you've granted photo/camera permissions
2. Make sure you have a good internet connection
3. Try using a smaller image
4. Check your device storage (you may need to free up space)

How should we decide point values?

This is up to your household! Here are some tips:

• Time-based: 10 points per 10 minutes of work
• Effort-based: Easy tasks (20-50), Medium (50-100), Hard (100-200+)
• Relative: Compare tasks - if dishes = 50, vacuuming might = 100
• Discuss together: Make sure everyone agrees values are fair

You can always adjust point values later!

What makes a good reward?

The best rewards are:

• Specific: "Plan next date night" vs "Do something nice"
• Achievable: Something you can actually fulfill
• Desirable: Something other members actually want
• Fair: Point cost matches the effort/value

Examples: Breakfast in bed, massage, pick the movie, skip a chore, cook dinner, plan an outing

How can we avoid household conflicts?

• Communicate: Discuss point values and expectations openly
• Be fair: Approve genuine completions, reject poor work politely
• Stay positive: Remember, it's supposed to be fun!
• Adjust together: If something isn't working, talk about it
• Use notes: Add context when approving/rejecting