This page explains how to delete your account in the Brownie Points app (listed on Google Play and the App Store as "Brownie Points"), what we delete when you do, and what we keep. It applies to accounts created with an email address and password and to accounts created with Google or Apple sign-in.
How to request deletion
- From the email address you use to sign in to Brownie Points, send an email to george.anthony.seymour@gmail.com with the subject line "Delete my Brownie Points account".
- If you signed in with Google or Apple, tell us which one you used. If you used Apple's "Hide My Email", include the private relay address shown in your Apple ID settings so we can find your account.
- We will reply to confirm the request came from you. Once confirmed, we delete the account. You don't need to do anything else.
This cannot be undone. Once your account is deleted you will not be able to sign in, and your point balances in every household are gone for good.
What is deleted
- Your sign-in account, including your name, email address and password hash, or your Google / Apple sign-in link
- Your profile and notification preferences
- Push notification tokens for your devices
- Your identity in our analytics tool, so past app-usage events are no longer linked to you
- Any household where you are the only member, together with its tasks, rewards and history
- Your point balances in every household
What is kept
- In households you shared with other people, completed tasks, point gifts and reward purchases stay in that household's history so the other members' balances and records still add up. They are no longer linked to your name or email address.
- Tasks and rewards you created in a shared household stay available to the remaining members.
- Encrypted backups may hold a copy of your data for up to 90 days after deletion, after which it is purged.
- Emails you sent us about the deletion request are kept as a record that it was carried out.
Timeline
We complete deletion within 30 days of confirming your request and send you a confirmation email when it is done.
Don't want to delete everything?
- Leave a household without deleting your account: open the household, go to Settings and tap "Leave Household".
- Turn off notifications for individual categories in Profile, or remove your push tokens by signing out on that device.
- Request a copy of your data by emailing the address above before you ask for deletion.